Reel Customer Service, LLC
Welcome to Reel Customer Service, LLC, where we are dedicated to empowering the next generation of service professionals and enhancing small businesses' customer relations. Our mission is twofold: to provide newly graduated high school seniors and college students with a pathway to develop essential customer service skills through remote work opportunities that offer the flexibility to set their own schedules, and to elevate small businesses by delivering workshops designed to foster the customer service excellence needed for long-term client retention.
At Reel Customer Service, LLC, we believe that exceptional customer service is the cornerstone of every successful career and business. We are committed to nurturing this vital skill set, ensuring our clients not only meet but exceed the expectations of the customers they serve. Join us in our journey to transform service interactions into memorable experiences that guarantee satisfaction and loyalty.
Brittney Reel is the driving force behind Reel Customer Service LLC, a company she started to help businesses excel in customer interactions. Since beginning her career in customer service in 2009, Brittney has worked with various organizations, from local charities to large, well-known corporations. She founded her company during the Covid-19 pandemic, providing specialized training to some of the biggest brands out there.
Her hands-on experience has given her a deep understanding of the skills needed to succeed in customer service, especially those used by big brands. Brittney has tailored these skills to help smaller companies perform at their best and grow. She is a go-to resource for well-known brands that need to train their new employees in delivering exceptional customer service tailored to their company's needs. Brittney Reel is ready to bring her expertise to your business, helping you connect with your customers and achieve great results.
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Creatives Customer Service
$350
This starter package is designed for entrepreneurs and side hustlers who want to strengthen their customer service approach. It begins with a one-on-one consultation where I’ll work directly with you to review your business model, helping you identify key areas to enhance your customer retention. Following the consultation, you’ll receive essential customer service insights tailored specifically to fit your business needs.
This package also includes a downloadable guide customized with actionable strategies to help you build an effective, sustainable customer service plan. Plus, you’ll have a 30-minute follow-up session to assess your progress and address any new questions.
Staff Customer Service Workshop
**Starting at $1500
Perfect for businesses ready to elevate their customer service through a comprehensive, hands-on training experience. This four-hour workshop is designed to equip your team of 15-20 with essential customer service skills that enhance both customer interactions and retention. Through engaging exercises, practical examples, and discussions, staff will develop a strong foundation in the core principles of quality customer service.
Before the workshop, I’ll meet with you for an in-depth consultation to understand your business objectives, allowing me to tailor the training to your company's unique needs while covering universal service skills. The workshop includes two 15-minute breaks and can be delivered virtually or in person. (Note: Travel costs may apply for on-site training.)
Business Specific Service Strategy
*Starting at $3,000
Tailored for established businesses ready to optimize their customer service journey, this comprehensive package provides a strategic overhaul to refine your client experience. We begin with a deep-dive consultation to understand your business model, objectives, and existing customer interactions. I’ll then develop a customized, streamlined service strategy within your current framework, incorporating elements like automation, targeted communications, and user-friendly navigation to enhance every customer touchpoint.
As part of this package, I’ll conduct a case study, gathering feedback from your current clients to identify improvement opportunities. Once the strategy is developed, I’ll work alongside your team to implement new initiatives, followed by a focused, two-day training session to equip your staff with both foundational customer service skills and the knowledge to effectively use the newly implemented strategies.
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Mastering the Basics: Getting the Service Tools
**Free Introductory Webinar
In this quarterly engaging and informative session, join me as I share my journey into the world of customer service—starting from my early days in a call center to building my own customer service business. You’ll get a behind-the-scenes look at how a solid foundation in customer service not only helped me grow my business but also became a key part of my personal brand as an author and merchandiser.
Throughout the session, we’ll dive into the fundamental tools and strategies that every entrepreneur and business owner should have to provide an exceptional customer experience. From communication essentials to tips for handling challenges with professionalism and empathy, this webinar is designed to give you actionable insights that can make an immediate difference in your business.
In the live Q&A, you’ll have the chance to ask questions about your specific customer service challenges and get personalized advice to take your customer care to the next level. Whether you’re just starting out or looking to improve your current approach, this session will equip you with the basics needed to make a lasting impression on your customers.